Bank of America | Customer Service Phone Number

Bank of America | Customer Service phone number:

The Customer Service is a tool that acts as a link, where the company maintains direct contact with its clients with the purpose of helping them solve their problems, or to make suggestions or compliments to the product or service provided by the company.

How to contact the Customer Service by phone in a more efficient way?
  • Make a checklist about the subject that is being addressed, listing the main points of your question, suggestion or complaint.
  • If they provide you with a protocol number, always write it down, because this is a way for the company to identify you and solve your problem.
  • Stay calm, patience is the best way to maintain a healthy and beneficial relationship for both parts, remember, your problem is related to the company, not the attendant.
  • Never disrespect any attendant.
What to do in cases of poor service?

As a customer, you have every right to express your dissatisfaction with the service provided by the company, given that the service agents have an obligation to solve your issue the best way possible, but in cases where the service is bad or you have not had your problem solved you can proceed as follows.

You can ask the attendant to speak to the manager or the superior in charge or express your dissatisfaction with the service through the evaluation options usually present on their page. Another effective way to solve the misunderstanding is through a message in one of the profiles of the company's social networks.

Bank of America Customer Service


Bank of America - Customer Service:

For General Account Info (English):
Phone: 1 (800) 432 1000
Hours: Monday to Friday 8 am to 11 pm, ET. Saturday and Sunday 8am to 8pm, ET.
Automated Support: 24/7.

International Collect: 1 (315) 724 4022.
Hours: Monday to Friday 8 am to 11 pm, ET. Saturday and Sunday 8am to 8pm, ET.
Automated Support: 24/7.

For General Account Info (Spanish):
Phone: 1 (800) 688 6086
Hours: Monday to Friday 8 am to 11 pm, ET. Saturday and Sunday 8am to 8pm, ET.
Automated Support: 24/7.

TTY/TDD
Call: 1 (800) 288 4408
Hours: Monday to Friday 8 am to 11 pm, ET. Saturday and Sunday 8am to 8pm, ET.

Credit Card - Customer Service:
Phone: 1 (800) 732 9194
Hours: 24/7.

International Collect:
Phone: 1 (757) 677 4701
Hours: 24/7.

Credit Card Activation:
Phone: 1 (800) 276 9939
Hours: 24/7.

TTY/TDD: 1 (800) 222 7365.

Online Banking support: 1 (800) 432 1000
Text Banking Support: 1 (800) 604 9961

Practice Solutions: Loans & Financing: 1 (800) 497 6076

Mortgage and home equity:
Existing Mortgage:
Phone: 1 (800) 669 6607
Hours: Monday to Friday 8am to 9pm, ET.

Existing Home Equity Accounts:
Phone: 1 (800) 934 5626
Hours: Monday to Friday 8am to 9pm, ET.

New Mortage Applications:
Phone: 1 (800) 270 5746
Hours: Monday to Friday 8am to 10pm, ET - Saturday 8am to 6:30 pm, ET.

New Home Equity Applications:
Phone: 1 (800) 779 3894
Hours: Monday to Friday 9am to 10pm, ET - Saturday 8am to 6:30 pm, ET.

CD and IRA Customer Service:
Phone: 1 (888) 827 1812
Hours: Monday to Friday 8am to 9pm, ET - Saturday 8am to 8pm, ET.

TTY: 1 (800) 288 4408

Bank of America Insurance and Protection Customer Service:
Open a new account: 1 (800) 992 3200
Hours: Monday to Friday 8am to 9pm, ET

For assistance with an existing account:
Individuals: 1 (866) 791 0250
Hours: 24/7

Employers: 1 (866) 791 0251
TTY: 1 (800) 305 5109
Hours: Monday to Friday 9am to 9pm, ET

Bank of America Privacy Assist (For service related questions):

Phone: 1 (800) 516 9561
Hours: Monday to Friday  8 am to 11 pm, ET Saturday  9 am to 6 pm, ET.

Term Life Insurance and Accident Insurance:
Phone: 1 (866) 817 2836
Hours: Monday to Friday 9am to 6pm, ET.

Auto Loans Customer Service:
New Customers
Phone: 1 (844) 892 6002

Existing Customer Only
Phone: 1 (800) 215 6195
Hours: Monday to Friday 9 am to 8 pm, ET Saturday 9:30am to 6 pm, ET.

TTY/TDD: 1 (866) 345 1248
Hours: Monday to Friday 9 am to 8 pm, ET

Small Business Customer Service:
Service and support

General servicing questions:

Phone: 888.BUSINESS (1 (888) 287 4637)
Hours: Monday to Friday 7am to 10pm, ET - Saturday 7am to 7pm, ET.

Online Banking Support
Phone: 1 (866) 758 5972
Hours: Monday to Friday 7am to 10pm, ET - Saturday 7am to 7pm, ET.

Intuit® Online Payroll support
Phone: 1 (888) 606 4545
Hours: Monday to Friday 9am to 9pm, ET

Remote Deposit Online support
Phone: 1 (877) 270 1242
Hours: Monday to Friday 8am to 8pm, ET

Merchant Services support
Phone: 1 (800) 430 7161
Hours: 24/7

Open a new account: 1 (866) 543 2808
Hours: Monday to Friday 8am to 10pm, ET

Investments and Wealth Management:

Current Clients:
Phone: 1 (800) 637 7455
TTY/TTD hearing impaired: 1 (866) 657 332

New Clients and to Find an Advisor:
Phone: 1 (866) 706 8321
Hours: Monday to Friday 9am to 9pm, ET.

Specialized Banking:

Student Banking
Phone: 1 (800) 432 1000
Hours: Monday to Friday 7am to 10pm, Local Time - Saturday and Sunday 8am to 5pm, Local Time.
Automated support: 24/7

International Collect
Phone: 1 (315) 724 4022
Hours: Monday to Friday 7am to 10pm, Local Time - Saturday and Sunday 8am to 5pm, Local Time.
Automated support 24/7

Student Lending
1 (800) 344 8382
Hours: Monday to Friday 8am to 6pm, Local Time

Military Banking
Phone: 1 (800) 334 1920 (domestic) or 1 (210) 978 5000 (International collect)
Hours: Monday to Friday 6am to 9pm, CT - Saturday 9am to 3pm, CT.

Foreign Currency
Phone: 1 (800) 523 7860
Hours: Monday to Friday 6am to 5pm, PT.

To report a problem with an ATM device:

Phone: 1 (844) 401 8500 - Option 1
Hours: Monday to Friday 8am to 11pm, ET Saturday and Sunday 8 am to 8 pm, ET (Closed bank holidays)

To submit a claim for an ATM deposit or withdrawal
Phone: 1 (844) 401 8500 - Option 2
Hours: Monday to Friday 8am to 11pm, ET Saturday and Sunday 8 am to 8 pm, ET (Closed bank holidays)

For general account servicing and information (English or Spanish):
Phone: 1 (844) 401 8500 - Option 3
Hours: Monday to Friday 8am to 11pm, ET Saturday and Sunday 8 am to 8 pm, ET (Closed bank holidays)

International collect: 1 (315) 724 4022

TTY/TDD: 1 (800) 288 4408
Hours: Monday to Friday 8am to 12pm, ET Saturday and Sunday 8 am to 8 pm, ET (Closed bank holidays)

ATM or debit card (Lost or Stolen)

English
Phone: 1 (800) 432 1000
Phone: 1 (315) 724 4022 international collect
Hours: Monday to Friday 8am to 11pm, ET - Saturday and Sunday 8am to 8pm, ET.

Spanish
Phone: 1 (800) 688 6086
Hours: Monday to Friday 8am to 11pm, ET - Saturday and Sunday 8am to 8pm, ET.

Credit card (lost or stolen):

Phone: 1 (800) 732 9194
Phone: 1 (757) 677 4701 international collect
Hours: 24/7

Report fraudulent or suspicious activity within Mortgages:

Phone: 1 (800) 669 6607
Hours: Monday to Friday 7 am to 7pm, local time

Report fraudulent or suspicious activity within Home Equity Lines of Credit and Loans

Phone: 1 (800) 934 5626
Hours: Monday to Friday 7 am to 7pm, local time

Report fraudulent or suspicious activity within Online Banking
Phone: 1 (800) 432 1000

Report fraudulent or suspicious activity not associated with Online Banking: 

English
Phone: 1 (800) 432 1000
Phone: 1 (315) 724 4022 international collect
Hours: Monday to Friday 7 am to 10pm, local time - Saturday and Sunday 8am to 5pm, local time

Spanish
Phone: 1 (800) 688 6086
Hours: Monday to Friday 7 am to 10pm, local time - Saturday and Sunday 8am to 8pm, local time

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